Frequently Asked Questions
Everything you need to know about shopping with Rutlands Limited.
What are your standard shipping rates and delivery times?
We offer standard shipping across the UK, typically delivering within 3-5 business days. Express shipping options are available at checkout. Orders over £50 qualify for free standard delivery.
What is your return policy for home and hardware products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging and unused condition for a full refund or exchange.
Do your products come with a manufacturer's warranty?
Yes, all Rutlands products come with a minimum 12-month warranty against manufacturing defects. Some premium tools and home hardware items may carry extended warranties as specified on the product page.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure digital payments via PayPal and Apple Pay for your convenience.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress in real-time.
How do I contact customer support if I have a technical question?
Our dedicated support team is available via email at [email protected] or through our live chat service during business hours, Monday to Friday, 9:00 AM to 5:00 PM.